ORDER PLACEMENT & CONFIRMATION

Order Placement
- Orders can be conveniently placed through WhatsApp#+923455352859, and our website hbhstore.com

- To initiate an order, simply send us a direct message on whatsapp or add desired items to your cart on our website.

- Ensure to provide essential contact information, shipping address, and any necessary order details.

Order Confirmation
- After placing an order, we'll promptly send a confirmation message via the same platform the order was initiated on.

- For website orders, we'll also follow up with a confirmation call to verify and address any inquiries.

- The confirmation message contains comprehensive order details, including items, shipping address, and the expected delivery date.

- If any issues arise with the order, we'll reach out to resolve them before proceeding, assuring accuracy and avoiding errors.

Billing Terms

HOW TO ORDER CASH ON DELIVERY PROCESS

Cusotomer have to pay order confirmation charges Rs.400 for 1 item in advance to confirm his/her order then we will send your order, this Rs.400 will be less from your total bill and remaining amount can be paid in cash on delivery.
Our courier partners are: MNP COURIER, LEOPARD COURIER, PAKISTAN POST OFFICE, TCS

HOW TO ORDER IN ADVANCE PAYMENT
CUSTOMER WILL SENT FULL PAYMENT TO OUR BANK ACCOUNT OR EASYPAISA THEN WE DELIVER HIM.

International Orders
- Full payment is mandatory at the time of order placement, including shipment charges. 4. Payment Methods

- We offer various payment methods, such as bank transfer, credit card, debit card, and Easy Paisa/jazzcash.

- Rest assured, we do not store any credit or debit card information for enhanced security. 5. Order Cancellation

- We reserve the right to cancel orders if payments are not received within the specified timeframe.

- For any payment-related issues, feel free to contact our customer service team for assistance whatasapp#+923455352859.
Made to Order Products

- Custom-made abayas necessitate full advance payment.

- Any abaya with customizations also requires upfront payment.

Is my payment information safe?

Absolutely! Your payment information is handled with the utmost security. We do not store any credit or debit card details to ensure your financial information remains protected.

What are my payment options?

We offer several convenient payment methods:

Bank Transfer: Transfer the payment from your bank account.
Credit Card: Use your credit card for a seamless transaction.
Debit Card: Pay with your debit card hassle-free.
Easy Paisa: Utilize Easy Paisa for a straightforward payment process. How do I pay for my order?
Choose your preferred payment method when placing your order. If you have any questions or need assistance, our customer service team is here to help whatasapp#+923455352859.

Have you received my payment?

Once your payment is received and processed, you will receive an order confirmation. If you have concerns about your payment status, please don't hesitate to reach out to our customer service team for verification and assistance whatasapp#+923455352859. Your peace of mind is our priority.

What do I need to provide when I make a purchase?

When making a purchase, we require some essential information to ensure a smooth ordering process. You'll need to provide us with your contact details, including your email address, which will be used to send you order confirmations and receipts. Additionally, for shipping purposes, we'll need your first name, last name, phone number with active whatsapp, country/region, street address (including house number and street name), town/city, state/county, and postcode/ZIP. Providing accurate and complete information is crucial to ensure the successful delivery of your order.

What should I do if I want to cancel my order?

If you ever decide to cancel or modify your order, please keep in mind that this can be done within 24 hours of placing your order. You can reach out to us through email or our contact number whatasapp#+923455352859 to request these changes. Your satisfaction is important to us, and we are here to assist you throughout the process.

I have canceled my order. How long will it take until I receive my refund if I paid by card?

In case you cancel your order and you have paid by card or advance payment the refund process will be initiated promptly. We aim to complete this process within 5 business days, ensuring that you receive your refund as quickly as possible.